Privacy Policy

Effective date: August 12, 2026

WATCH MARK respects your privacy. This Privacy Policy explains how information may be collected, used, and protected when you use our website, contact our Facebook Page or Messenger assistant, or interact with our customer service and ordering services.

Information we may collect

Depending on how you interact with WATCH MARK, we may receive information you provide directly, such as your name, messages, order inquiries, delivery or contact details, and information needed to assist with an order. When you contact us through Meta products such as Facebook Messenger, Meta may provide identifiers and messaging information necessary for our app to receive and respond to your conversation.

How we use information

We use information to answer customer inquiries, provide product and price information, send relevant product or checkout links, assist with orders and customer service, maintain and improve our services, prevent misuse, and comply with applicable legal obligations.

Messenger and AI-assisted replies

WATCH MARK may use automated or AI-assisted systems to help respond to Messenger inquiries. Customer messages may be processed by service providers solely as needed to generate relevant responses and provide the requested service. Automated responses may occasionally be inaccurate, and customers may request assistance from a human representative.

Service providers

We may use third-party service providers for website hosting, databases, messaging integrations, analytics, payment or order-related functionality, and AI-assisted customer support. These providers may process information only as necessary to provide their services and subject to their own applicable privacy and security terms.

Data retention and security

We retain information only for as long as reasonably necessary for customer support, order processing, recordkeeping, security, and legal requirements. We use reasonable administrative and technical measures designed to protect information, although no online service can guarantee absolute security.

Your choices and requests

You may contact WATCH MARK through our official Facebook Page or customer service channel to ask about your information or request correction or deletion, subject to legal and legitimate business recordkeeping requirements.

Changes to this policy

We may update this Privacy Policy when our services or legal requirements change. The current version will remain available on this page with its effective date.

Contact

For privacy questions or requests, contact WATCH MARK through the official customer service channels provided on our website.